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FAQ's


FAQ's



Frequently Asked Questions:

Q: Am I eligible?

A: For WLV Travel Fund eligibility please visit: https://www.wlv.ac.uk/apply/funding-costs-fees-and-support/travel-fund/ 

 
 

Q: How can I spend the award?

A: If you are eligible for the Travel Fund and have chosen to receive this as WLV Travel Fund + credit, you will be allocated funds to spend on the online store: www.wlvtravelfund.co.uk- You can purchase anything from this website and all items will be delivered to any UK or International address.

 

Q: How is the award paid?

A: The fund is a one-off award to eligible students. You only receive it once and only in your first year. The funds will be added to your WLV Travel Fund account on www.wlvtravelfund.co.uk

 

Q: Do I have to pay the award back once I have spent it?

A: This award is yours to use and you do not need to pay it back to the university once spent. Your award will expire on the 31st May 2022, any funds not spent after this date will be lost.

 

Q: When will the credit expire?

A: Your award will expire on the 31st May 2022, any funds not spent after this date will be lost.

 

Q: What if I want to purchase something from the website which costs more than £300?

A: You can use your £300 credit towards the purchase and then pay the difference with any credit / debit card or PayPal. Your family and friends can also top-up your account via the website.

 

Q: How do I login and when will I know when my awards have been made? 

 A: Login to your University email ending @WLV.ac.uk. Look for an e-mail from ku/oc/dnuFlevarTVLW//ofnItnedutSand follow the links in this email to your account. This will enable you to log onto the WLV Travel Fund + store, so that you can start spending your award. If you can't find this welcome email with your login details just click 'forgot password' on the login page and a new one will be sent to your university email.

 

Q: I have a query about my WLV Travel Fund + Account, but it is not answered here, who do I contact?

A: If you have a query about the WLV Travel Fund + website, your account, orders or product specific questions, contact ku/oc/dnuFlevarTVLW//ofnItnedutS 

 

 

If you have any other queries about the WLV Travel Fund, contact welcome@wlv.ac.uk

Please include your Student ID number and send the email from your @WLV.ac.uk email address.

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